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About Cork

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Jelinek Cork

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🌳 About

Why does it not feel sealed once the sealant is applied?

Do I need to reapply sealant?

Will AquaCork be hot on my feet?

How does AquaCork stand up to staining liquids?

AquaCork

Can I install cork flooring over porcelain tile?

Can glue down flooring have a self adhesive backing?

Can I put QuietCork under rubber cork flooring

Can I install cork flooring over radiant heat?

Do you have any installation instructions for floating flooring?

Do you have installation instructions for glue down flooring?

Is cork flooring suitable for use in a gym?

Can I apply a color stain to my cork floor?

Can cork flooring be installed in a bathroom?

Can cork flooring be installed over stone flooring?

Is cork flooring suitable for a concrete basement slab?

Do your products contain formaldehyde?

Cork Flooring

Can mosaic tiles be used on a shower floor?

What grout should I use with the cork mosaic flooring?

Can cork mosaic tiles be used outdoors?

Cork Mosaic Tile

Can cork wall tiles be installed over ceramic tiles?

Can cork wall tiles be installed around electric fireplaces?

Can I use wallpaper glue rather than contact cement on cork wall tiles?

Can cork be installed behind a stove as a backsplash?

What is a PSA backing?

Are cork wall tiles with PSA backing removable?

What should I do if the product I received does not adhere to the wall or surfaces properly?

Do you have installation instructions for cork wall tiles?

Do cork wall tiles change color in UV light?

Cork Wall and Ceiling Tiles

How can I clean grease splatters off my cork wall or floor tiles?

Maintenance

Are there other types of wine corks?

Where do wine corks come from?

What is a natural wine cork?

What are agglomerate (agglo) wine corks?

How are champagne corks different?

What type of stopper will best fit my bottle?

Can I get a custom designed stopper?

Are there any price breaks for specific order quantities?

What is the minimum order I can place?

What are the lead times for ordering stoppers?

Stoppers and Closures

Can cork be used as a cutting mat?

How many liters are in 1kg of granulated cork?

Can I fiberglass over cork?

Can you adhere cork rolls, sheets or wall tiles to concrete block?

Do you have ASTM, IIC, ISO or other certified testing results available for your products?

Other

Are your cork rolls and sheets FSC certified?

Can cork rolls and sheets be painted or stained?

Cork Rolls & Sheets

❓Product Information

I’m trying to log into corkstore.com and it won’t accept my password even after I reset my password.

Do I need to create an account to checkout on corkstore.com or corkstore.ca?

What are the benefits of creating an account on corkstore.com or corkstore.ca?

I called in for a quote however I haven't confirmed my order yet by submitting a payment. How do I do this?

I placed an order online but checked out as a Guest. I now want to create an account. Can my order be moved so it is under my account?

💻 Online Login & Navigation

I am having problems submitting my order online. What should I do?

Can I place my order by phone?

How can I track my order?

What does a backorded item mean?

What forms of payment do you accept?

Can I change my order after it has been placed?

How can I update my address on an order I placed?

What is my order status?

I am in the US, can I order in US dollars?

I am in Canada, can I order in Canadian dollars?

I am ordering cork from the UK. Can I order from this site?

I do not have a credit card. How can I purchase cork from you?

Orders

How long does it take to ship my order?

Do you offer expedited shipping?

What should I do if my item arrives damaged?

What should I do if my package goes missing?

How do you ship packages?

Do you ship internationally?

Shipping

Can I cancel my order?

How can I return my order?

Can I exchange my order?

What is your return policy?

Returns

📦 Orders, Shipping & Returns

I am tax exempt, how do I remove sales tax from my orders?

Who can create a wholesale account?

What do I need to set up a wholesale account?

How do I set up a wholesale account?

Do you offer terms?

Do you offer free sample packs to wholesale accounts?

Do you offer bulk pricing?

Can I customize a product I am ordering for wholesale?

Wholesale Accounts

Who can create a trade account?

What do I need to set up a trade account?

How do I set up a trade account?

Do you offer free sample packs to trade accounts?

Can I customize a product I am ordering on my trade account?

Trade Accounts

Who can create a retailer account?

What do I need to set up a retailer account?

How do I become a retailer?

Do you offer custom products for retailers?

Retailer Accounts

📇 Wholesale & Trade

When was Jelinek Cork founded?

Where was Jelinek Cork founded?

Where is Jelinek Cork located today?

How does Jelinek Cork ensure social and environmental responsibility in its operations?